Privacy Policy

Last updated: January 23, 2026

Introduction

This Privacy Policy explains how Compact Service ABC SRL (“we”, “our”, “us”, “the company”, “Compact Service”) collects, uses, and protects personal data of individuals who visit the website www.compactservice.ro, contact us, or submit quotation requests and information.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (EU) 2016/679 – GDPR.

Our website and services are primarily intended for professional clients (B2B).
We do not knowingly collect personal data belonging to minors.

Data Controller

Compact Service ABC SRL
VAT ID: RO10240310
Address: Bd. Iuliu Maniu no. 220B, Sector 6, 061126 Bucharest, Romania
Phone: +40 31 101 19 50
Email: office@compactservice.ro

Compact Service ABC SRL acts as the data controller for all personal data collected through the website and commercial communications.

Data Protection Officer (DPO)

Currently, Compact Service ABC SRL has not appointed a Data Protection Officer (DPO), as our activities do not involve:

  • large-scale systematic monitoring of individuals;
  • large-scale processing of special categories of personal data.

For any inquiries related to data protection or for exercising your rights under GDPR, you may contact us at:

  • Email: office@compactservice.ro
  • Phone: +40 31 101 19 50
  • Address: Bd. Iuliu Maniu no. 220B, Sector 6, 061126 Bucharest, Romania

Categories of Personal Data

We may process the following categories of personal data:

Identification and Contact Details

  • First and last name
  • Email address
  • Phone number
  • Company name
  • Job title / position
  • Location / professional address

Professional Data

  • Project information
  • Quotation requests
  • Technical specifications

Uploaded Files

  • Photos
  • Technical drawings
  • Documents voluntarily submitted through website forms

Communication Data

  • Email content
  • Messages sent through contact forms

Technical Data

  • IP address
  • Browser and device type
  • Pages visited
  • Date and time of access

We do not intentionally collect special categories of personal data (e.g. medical data, political opinions, religious beliefs, biometric data).

How We Collect Personal Data

Personal data is collected through:

  • online forms (contact and quotation request forms);
  • direct communications (email and phone);
  • voluntary file uploads;
  • cookies and similar technologies, in accordance with the Cookie Policy (based on user consent).

We process personal data exclusively for legitimate purposes, in accordance with Art. 6 GDPR, including:

  • responding to inquiries and quotation requests
    (Art. 6(1)(b) – pre-contractual measures)
  • commercial and technical communication with clients and partners
    (Art. 6(1)(f) – legitimate interest)
  • execution of commercial contracts
    (Art. 6(1)(b) – contract performance)
  • fulfilling legal and accounting obligations
    (Art. 6(1)(c) – legal obligation)
  • ensuring website and IT infrastructure security
    (Art. 6(1)(f) – legitimate interest)

We do not use your personal data for direct marketing without your explicit consent.

Automated Processing and Profiling

Compact Service ABC SRL does not use automated decision-making processes, including profiling, that produce legal effects concerning you or similarly significantly affect you.

File Submission and Confidentiality

By uploading or transmitting files, you declare that:

  • you have the legal right to transmit them;
  • they do not contain viruses, malware, or illegal content;
  • they do not infringe third-party intellectual property rights;
  • they do not contain personal data of other individuals without their consent.

Files are used exclusively for:

  • analyzing your request;
  • preparing commercial offers;
  • technical communication related to the project.

Recommendation: for confidential or commercially sensitive information, we recommend requesting a Non-Disclosure Agreement (NDA) prior to transmission.

WhatsApp and Third-Party Communication Channels

The website may include quick contact buttons (e.g. WhatsApp).

  • Communications via WhatsApp are managed by WhatsApp LLC / Meta Platforms and are subject to their privacy policies.
  • We do not recommend transmitting sensitive or confidential data through these channels.
  • For technical documents or confidential information, please use email or dedicated website forms.

Data Retention Period

Personal data is retained only as long as necessary:

  • quotation requests and commercial contacts: up to 12 months from the last correspondence;
  • contractual data and commercial documents: up to 10 years, in accordance with Romanian legislation;
  • cookies and analytics data: in accordance with the Cookie Policy (typically up to 26 months).

After the retention period expires, data is securely deleted or anonymized.

Recipients and Data Disclosure

We do not sell or transfer personal data.

Personal data may be disclosed only to:

  • IT service providers (hosting, email, maintenance);
  • professional service providers (accounting, legal);
  • courier and logistics companies (if applicable);
  • public authorities, when required by law.

All recipients are contractually obligated to comply with GDPR requirements.

International Data Transfers

Personal data is processed predominantly within the European Union
(hosting in Romania, email services provided by Microsoft Ireland).

Certain third-party services used by us may transfer personal data to the United States of America, including:

  • Google Analytics – for website traffic analysis
  • Microsoft 365 – for cloud services and backup

Such transfers are carried out in accordance with Art. 46 GDPR, using Standard Contractual Clauses (SCC) approved by the European Commission.

For additional information or a copy of the safeguards implemented, please contact office@compactservice.ro.

Data Security

We implement appropriate technical and organizational measures to protect personal data.

Technical Measures

  • secure connections (HTTPS / SSL / TLS);
  • firewall and antivirus protection;
  • backup and redundancy;
  • continuous system monitoring.

Organizational Measures

  • strict access control (“need-to-know” principle);
  • staff training;
  • internal security policies;
  • incident management procedures.

Your Rights under GDPR

You have the following rights regarding your personal data:

  • right of access;
  • right to rectification;
  • right to erasure (“right to be forgotten”);
  • right to restriction of processing;
  • right to data portability;
  • right to object;
  • right to withdraw consent.

Requests may be sent to office@compactservice.ro.
We will respond within a maximum of 30 calendar days.

You also have the right to lodge a complaint with:

Romanian National Authority for the Supervision of Personal Data Processing (ANSPDCP)
Website: www.dataprotection.ro

or with any other competent supervisory authority within the European Union, particularly in the Member State of your habitual residence, place of work, or place of the alleged infringement.

Cookies and Tracking

The website uses cookies for functionality, analytics, and improving user experience.

Full details are available in the Cookie Policy.

The website may contain links to third-party websites.
We are not responsible for the content or privacy practices of such websites.

Policy Updates

This Privacy Policy may be updated periodically.
The current version is published on this page, together with the date of the latest update.

Contact

For any questions regarding this Privacy Policy, please contact:

Compact Service ABC SRL
Email: office@compactservice.ro
Phone: +40 31 101 19 50
Address: Bd. Iuliu Maniu no. 220B, Sector 6, 061126 Bucharest, Romania

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